Exchanges and Returns Policy
Right of Withdrawal
If you are dealing as a consumer, you can withdraw from the Contract within 14 calendar days without giving any reason.
The withdrawal period expires after 14 calendar days from the day that you or a third party designated by you, other than the carrier, acquired physical possession or control of the products, or in the case of an order with several products after 14 calendar days from the day that you or a third party designated by you, other than the carrier, acquired physical possession or control of the last product.
To exercise your right of withdrawal, you may notify the Company at the address info@finelyframed.com or by telephone at 6951816675 either filling out our withdrawal form or by sending an email to info@finelyframed.com., of your decision to withdraw from this Agreement by express declaration (e.g. by sending a letter by post).
To withdraw in time, it is sufficient to send your communication about exercising your right of withdrawal before the withdrawal deadline.
*Bespoke orders may not be returned*
Withdrawal results
If you withdraw from this Agreement, we will refund to you without delay and in any event within 14 days of the day we are notified of the withdrawal, all payments we have received from you, including delivery charges.
The refund will be made using the same payment method you used for the original transaction. In any case, you will not be charged any fees for this refund. Subject to the above, we may however withhold the refund either until we receive all the products back or until we receive evidence that you have returned the products, whichever comes first.
You may return or deliver the products by hand to the Headquarters through, without culpable delay and in any case no later than 14 days from the day you informed us of your withdrawal from this Agreement.
You are deemed to have done this in due time if you have given the products for dispatch before the 14-day deadline has passed.
You are responsible for any impairment of the value of the products as a result of such treatment that alters their nature, characteristics and functionality.
Contractual Right of Withdrawal
In addition to the right of withdrawal provided to the consumer as stated above, we grant you a period of 30 days from the date of the Shipping Confirmation to return the products.
In case you return the products on time within the contractual withdrawal period, but late for the legal withdrawal period, only the value of the returned products will be refunded to you. The direct costs incurred due to the return of these products will be borne by you.
You may exercise the right of withdrawal, however, if you inform us of the withdrawal after the expiry of the deadline for legal withdrawal, you are in any case obliged to return the products to us within 30 days from the date of delivery.
Your right to withdraw from the Contract applies only to products returned in exactly the same condition as you received them. No amount will be refunded to you if the product has been used after it has been opened, if the product is not in the same condition as it was delivered or if it has been damaged.
Please return the products using or including the original packaging, instructions and any other documents that may have accompanied the products. In any case, you must return the products together with the receipt you received upon delivery.
If you have any questions, you can contact us via our online contact form or by phone at 6951816675 or by sending an email to info@finelyframed.com
RETURNS OF DEFECTIVE PRODUCTS
If you believe that the product you ordered does not comply, at the time of delivery, with the terms of the Contract, you should contact us immediately via our online contact form, describing in detail the product and its defect, or by calling us at 6951816675 or by sending us an email at info@finelyframed.com and we will give you instructions for further action.
You must return the product to us at the address indicated on the receipt that you will receive upon delivery of the product.
We will inform you by e-mail within a reasonable time if you are entitled to a refund or replacement (if applicable). The refund or replacement will be made as soon as possible and, in any event, within 14 days of the day we confirm to you by e-mail that you are entitled to a refund or replacement of the defective product.
In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs you have incurred in returning the product. Your refund will be made by the same method as payment was made at the time of purchase.
INTELLECTUAL PROPERTY
You acknowledge and agree that all intellectual property rights, trademarks and all other intellectual property rights in relation to all material and content provided as part of the website belong at all times to us or those who license them to us. Your use of such material is permitted by you only to the extent expressly authorised by us or our licensors.
This does not prevent you from using this website to the extent necessary to create a copy of an order or the details of the Agreement.
WRITTEN COMMUNICATION
Applicable law requires some of the information or updates we send you to be in written form. When you use our website, you accept that communication with us will be primarily in electronic form. We will communicate with you by e-mail or provide you with information by posting notices on our website.
For contractual purposes, you agree to this electronic form of communication and acknowledge that all contracts, notices, information and other communications we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
NOTICES
All notices directed to us by you must be submitted via our online contact form. We have the right to notify you either by e-mail or at the postal address you provided to us when you placed your order.
The notice will be deemed to have been duly served and received as soon as it is posted on our website or 24 hours after the sending of an e-mail or three days from the date of sending of any letter.
Sufficient proof of delivery of any notice will be, in the case of a letter, the fact that such letter is correctly addressed, postage paid and delivered to the post office and, in the case of an e-mail, that such e-mail was sent to the addressee’s designated e-mail address.
EVENTS OF FORCE MAJEURE
We are not liable or responsible for any failure to perform or delay in performing any of our obligations under a Contract caused by events beyond our reasonable control (a Force Majeure Event).
A Force Majeure event is any act, event, failure to perform, omission or accident beyond our reasonable control and includes specifically (but not limited to) the following:
i. Strikes or other trade union actions.
ii. social unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
iii. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
iv. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport.
v. Inability to use public or private telecommunications networks.
vi. Acts, ordinances, laws, regulations or governmental restrictions.
vii. Any strike, breakdown or accident of the ferry and postal services or other means of transport.
The performance of our obligations under any Contract shall be deemed to be suspended for the period of the Force Majeure Event and the time for performance of our obligations shall be extended for a period equal to the duration of such period.
We will use all reasonable endeavours to end the Force Majeure Event or find a solution that enables us to fulfil our obligations under the Contract despite the Force Majeure Event.
If at any time during the term of a Contract we do not seek your strict performance of any of your obligations under the Contract or any of these terms and conditions, and/or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract or these Terms, this will not constitute a waiver or limitation of those rights and remedies and will not relieve you of your obligation to comply with those obligations.
Our waiver of an individual claim does not constitute a waiver of any similar claim in the future.
No waiver by us of any of these Terms or of our rights and remedies under the Agreement will be valid unless expressly stated to be a waiver and notified to you in writing, as set out in the clause above relating to Notices.
